Frequently Asked Questions

Right now! In most cases, you can schedule your first therapy or testing intake session online within 5 minutes and meet your clinician within 1-3 days. We believe that when you’re ready for help, you shouldn’t have to wait.

We’re in-network with BlueCross/BlueShield PPO, United Healthcare/United Behavioral Health, Aetna, and Cigna. We also offer out-of-network billing and reimbursement support through Mentaya. To learn more about how we handle the financial side of things, visit our Insurance & Billing page or contact our billing team We’ll walk you through it.

Yes! We provide transparent cost estimates for all therapy and testing intake appointments. Use our Cost Estimator Tool or reach out to our team. We want you to feel informed before you commit.

Our therapists offer a range of approaches, including cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), eye movement desensitization and reprocessing (EMDR), psychodynamic therapy, acceptance and commitment therapy (ACT), motivational interviewing (MI), family systems therapy, and more. We work with individuals, couples, children, teens, and families. Learn more on our Therapy at Tailwinds page.

We provide comprehensive psychological and neuropsychological assessments for a variety of concerns, including ADHD, autism, learning differences and disabilities, anxiety, depression, trauma, personality disorders, obsessive-compulsive disorder, and more. We include intelligence (IQ) testing with most evaluations. We also offer presurgical evaluations and testing for academic and workplace accommodations. Learn more on our Testing at Tailwinds  page.

Most clients complete the testing process — including their intake, in-person testing appointment(s), and final feedback session — within 1-2 weeks. We know fast results can make a big difference, especially for school accommodations, medical procedures, or workplace support.

Yes! When you schedule online, you’ll be able to read about our clinicians and select who you’d like to work with. If you’re not sure who’s the best fit, we’re happy to help match you based on your needs.

Absolutely. We offer therapy and testing for children and adolescents, as well as support for parents and families. Whether your child is struggling in school, showing signs of anxiety, or you’re just not sure where to start, we’re here to help.

No hard feelings. Fit matters. If you’re not connecting with your therapist after a few sessions, let us know. We’ll help you find someone else on our team who may be a better match, or refer out if appropriate.

Certainly! Many of our therapy services are available via secure, HIPAA-compliant telehealth. We’ll work with you to find the right format based on your needs, preferences, and insurance coverage.

All therapy and testing services at Tailwinds are conducted by licensed or closely supervised pre-licensed professionals who meet rigorous standards of training, supervision, and ongoing education. Our psychiatry providers are all fully credentialled and licensed to practice medicine in the state of Illinois. Learn more about our team on the Our Team page.

We’re happy to answer them. Visit our Contact page to see how easy it is to reach out. We’re here to help.