Privacy Policy

Last updated: 9/4/2025

At Tailwinds Psychology (“Tailwinds,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us through our website (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Site.

1. Information We Collect

We may collect the following types of information when you use our Site:

• Personal Information You Provide: When you schedule an appointment, complete forms, or contact us, you may provide personal information such as your name, email address, phone number, insurance details, and other identifying information.
• Health Information: If you submit health-related information through secure forms, this may be considered Protected Health Information (PHI) and will be protected in accordance with HIPAA and other applicable laws.
• Automatically Collected Information: Like most websites, we may collect technical information such as your IP address, browser type, device type, and browsing activity on our Site.

2. How We Use Your Information

We may use the information we collect to:

• Schedule and manage appointments.
• Provide requested services, including therapy and testing.
• Verify insurance coverage and generate cost estimates.
• Communicate with you about your care or inquiries.
• Improve our website and services.
• Comply with legal and regulatory obligations.

We will not sell or rent your personal information to third parties.

3. Protected Health Information (PHI)

Any health information you share with us through our Site or patient portal is subject to strict confidentiality under HIPAA. We only use and disclose PHI as permitted or required by law, and only for purposes such as treatment, payment, and healthcare operations. For more details, you will receive a separate Notice of Privacy Practices when you become a client.

4. Sharing of Information

We may share your information with:

• Service Providers who help us operate our Site or provide services (e.g., scheduling or billing platforms), bound by confidentiality agreements.
• Insurance Companies for billing and eligibility purposes.
• Legal or Regulatory Authorities if required by law.

We do not share personal or health information with advertisers or marketing companies.

5. Cookies and Tracking

Our Site may use cookies and similar technologies to improve user experience and analyze site traffic. You can disable cookies in your browser settings, but some features of the Site may not function properly.

6. Data Security

We take reasonable measures to protect the security of your personal and health information, including encryption, firewalls, and secure servers. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Children’s Privacy

Our Site is not directed toward children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

8. Your Choices

You may:

• Request access to or correction of the personal information we have about you.
• Request that we limit how we use or share your information, as permitted by law.
• Opt out of receiving non-essential communications from us.

9. Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Tailwinds Psychology, LLC
400 E Diehl Rd, Suite 440
Naperville, IL 60563
Phone: (630) 225-9019
Email: info@tailwindspsych.com